FREQUENTLY ASKED QUESTIONS

Shipping

When will my order arrive?

You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.

Shipments to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa, and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. Economy, 2-Business Day, Next Day, and Saturday delivery options are not available. Please allow 5 to 10 business days for delivery.

VeroLooks.com is proud to offer shipping to APO addresses. The delivery time for APO shipping may vary.

Delivery schedule dates are estimated. Actual delivery dates may vary depending on shipping locations.

When will my order ship?

Pending order verification and credit approval, orders placed with Economy ship within 1 to 3 days and orders placed with Fast Shipping will ship within 1 to 2 days. Orders placed with an expedited shipping method will ship within 1 day.

What does it cost to ship my order?

See our Shipping & Handling page for current rates.

Sometimes we offer free shipping promotions whereby the shipping rates will change.

By which carrier will my order be shipped?

We use different carriers to get customers their orders as quickly and efficiently as possible. Once your order has shipped, you will receive an email with the name of the carrier and any tracking information.

Orders sent by 2-Business Day or Next Day shipping methods are delivered Monday through Friday from 8 AM through 4:30 PM.

Orders placed with Saturday delivery will arrive Saturday if placed between 3:01 PM ET Thursday and 3 PM ET Friday. If an order is placed after these hours, it will be shipped via Next Day shipping, and will arrive on the next business day.

Please note: Orders greater than 30 units are not eligible for expedited shipping (2-Business Day, Next Day, or Saturday delivery).

How long is the order processing time?

Order processing times vary based on the shipping method. For information, click Shipping & Handling.

I entered my email address incorrectly on my order, how can I get a status on my package?

Contact Customer Assistance via phone, email, or chat, and we will be happy to assist you.

Returns & Exchanges

If I’m not happy with my purchase, can I return it?

If you are not entirely satisfied with your recent VeroLooks.com order, we will gladly accept the return of items that are in new condition and have not been worn, washed, or altered.

Returns must be made according to the guidelines of our Return Policy.

How long will it take to process my return?

Please allow up to 12 days for us to receive and process your return. You will receive an email notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.

If I want to exchange, how do I do that?

We are not able to process exchanges. You may place a new order online at VeroLooks.com or by calling us at 1-305-603-9997, toll free 1-888-898-1559.

To return the original item(s), simply complete your return form and send your return by U.S. Postal Service using the prepaid label, or you may send it through the carrier of your choice. Please allow up to 12 business days for your return to be received and processed.

Ordering & Payment

What forms of payment can I use?

VeroLooks.com accepts the following forms of payment: Credit cards: Visa, MasterCard, American Express, Discover.

Other forms of payment: Online gift certificates, VeroLooks gift cards, PayPal.

We do not accept CODs, Layaway, Personal checks, Money orders.

*Credit Card gift cards can only be redeemed for orders less than or equal to the full amount on the gift card. Orders cannot be split between two forms of payment when using a Credit Card gift cards.

PayPal FAQs

How does PayPal work?

PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the VeroLooks.com website and choose your method of payment. Your funds are transferred immediately and securely.

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

How do I contact PayPal Customer Service?

For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone: Customer Service: 402-935-2050 (a US telephone number) 4 AM, PDT, to 10 PM, PDT, Monday through Friday 6 AM, PDT, to 8 PM, PDT, Saturday and Sunday.

Can I see a record of my VeroLooks.com transactions?

Customers who register for an account can easily access their Order History.

Website

Why should I register with VeroLooks.com?

By creating an account, you can store credit card information for easier and faster checkout, review your order history, and easily update billing and shipping information. Not only will shopping be easier, but your entire experience with us will become customized over time.

Is there a risk to storing my information online with you?

Your security and privacy is important to us. For this reason, we use rigorous safeguards to protect the personal information of our customers. Our online Privacy Notice describes in detail the types of information we gather, how we use it, and how we protect it.

We do not store your credit card information.

Do you sell my information to other companies?

VeroLooks.com does not sell or trade with third parties your personal information gathered online, such as email addresses, personal information collected as part of an online survey, or other specific details about you. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For complete details about how we use and protect your personal information, please see our online Privacy Notice.

I forgot my password, what should I do?

If you’ve forgotten your password, you can reset it here or contact a Customer Assistance representative at 1-305-603-9997, toll free 1-888-898-1559.